Question 1

Which payment methods are supported?

Accepted Answer

We currently accept payments through Stripe, which supports major credit cards including Visa, MasterCard, American Express, Discover, and various debit cards.

Question 2

How does credit consumption work for AI generation?

Accepted Answer

Your credit usage varies depending on several factors: the AI model selected, content duration (for music/video), output quantity, and quality settings like resolution. More complex generations typically require more credits.

Question 3

Will my unused credits carry forward?

Accepted Answer

Subscription credits expire at the end of each billing cycle and won't carry over. We encourage you to use them within the period. Add-on credits, however, have no expiration date.

Question 4

What should I do if I run out of credits?

Accepted Answer

Free and Lite plan users can upgrade to a higher tier for more monthly credits. Pro plan users have two options: adjust the credit slider in your Pro plan to increase your monthly allocation, or purchase one-time add-on credit packs.

Question 5

Where can I track my credit balance?

Accepted Answer

Your current credit balance is displayed in the top-right corner of every page. For detailed usage history, visit your Billing page where you can see your monthly allocation and consumption patterns.

Question 6

Do you charge any additional fees?

Accepted Answer

Absolutely not. Your subscription price is all-inclusive with no hidden costs. What you see during checkout is exactly what you'll be charged.

Question 7

Can I get a refund if I'm not satisfied?

Accepted Answer

We offer refunds within 7 days of purchase or renewal if you've used less than 10% of your plan's credits. Refunds may also be granted for unresolved technical issues or billing errors. Add-on credits are non-refundable. For full details, please review our refund policy.

Question 8

What pricing tiers are available?

Accepted Answer

Musid AI provides three tiers: Free (perfect for trying out), Lite (for casual creators), and Pro (for professionals and power users). Each tier includes different credit amounts and features tailored to different usage levels.

Question 9

Can I change my subscription tier?

Accepted Answer

Currently, you cannot directly upgrade or downgrade your subscription plan while it's active. To switch to a different plan, you'll need to wait until your current subscription period ends, then subscribe to the new plan of your choice.

Question 10

What exactly are add-on credits?

Accepted Answer

Add-on credits are permanent credits you can purchase separately from your subscription. They don't expire monthly like subscription credits and stay in your account indefinitely until you use them for creating content.

Question 11

Do I need a subscription to buy add-on credits?

Accepted Answer

Yes, add-on credit packs are exclusively available to active subscribers. They're designed to supplement your monthly subscription credits when you need extra capacity.

Question 12

When do add-on credits expire?

Accepted Answer

Never! Add-on credits remain permanently in your account. Even if you pause or cancel your subscription, your add-on credits will still be there when you return.

Question 13

Are add-on credit packs refundable?

Accepted Answer

Unfortunately, no. Once an add-on credit pack is purchased, it cannot be refunded. We recommend starting with a smaller pack if you're unsure about your needs.

Question 14

Can I share my add-on credits with others?

Accepted Answer

No, all credits (both subscription and add-on) are account-specific and cannot be transferred, shared, or gifted to other users.

Question 15

How do subscription and add-on credits differ?

Accepted Answer

Subscription credits refresh monthly or annually with your plan and expire if unused. Add-on credits are one-time purchases that never expire and provide extra capacity beyond your regular subscription allowance.

Question 16

In what order are my credits consumed?

Accepted Answer

The system prioritizes subscription credits first. Only after you've exhausted your monthly/annual subscription credits will the platform begin drawing from your add-on credit balance.

Question 17

Can credits be redeemed for money or plan upgrades?

Accepted Answer

No, credits have no monetary value and cannot be exchanged for cash, plan discounts, or subscription extensions. They're exclusively for generating AI content on our platform.

Question 18

Is there a plan for teams or businesses?

Accepted Answer

Yes! We offer customized solutions for teams and organizations with special pricing and features. Please reach out to our sales team to discuss your specific requirements.

Question 19

How can I reach customer support?

Accepted Answer

Our support team is here to help! You can reach us through the help center or send an email to support@musid.ai. We typically respond within 24 hours during business days.

Pricing

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Pro

Lite

Frequently Asked Questions

Musid AI Pricing